Privacy Policy

1. Introduction

SPIKE PRODUCTIONS (M) SDN BHD ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, www.spikeproductions.com.my (the "Site"), or when you interact with us for our services.

By using our Site or providing your personal data to us, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of personal data:

• Personal Data You Provide Voluntarily:

  • Contact Information: This includes your name, company name, email address, and phone number, which you provide when you contact us via our online forms, email, or social media.

  • Project Information: Details about your project, budget, and creative ideas that you share with us when inquiring about our services.

  • Communications: Records of your correspondence with us.

• Data Collected Automatically:

  • Technical Data: When you visit our Site, we may automatically collect information such as your IP address, browser type and version, time zone setting, browser plug-in types, and operating system.

  • Usage Data: Information about how you use our Site, including the pages you view, the links you click, and the time you spend on our Site. This data is collected through cookies and similar tracking technologies. For more details, please see our Cookie Policy below.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your inquiries and provide you with the information or services you request.

• To communicate with you about projects, proposals, and collaborations.

• To manage our business relationship with you as a client, partner, or supplier.

• To improve our Site, services, and marketing efforts through analytics.

• To send you marketing communications (only where we have your explicit consent or a legitimate interest) about our new projects, services, or industry news that may be of interest to you. You can opt-out of these at any time.

4. Legal Basis for Processing (PDPA Principles)

Under the PDPA, we process your personal data based on the following principles:

• Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., sending you marketing emails).

• Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract (e.g., preparing a proposal for you).

• Legitimate Interests: The processing is necessary for our legitimate interests (e.g., improving our website security and functionality, conducting analytics to understand how our Site is used), as long as these interests are not overridden by your rights.

5. Disclosure of Your Information

We will not sell, trade, or rent your personal data to third parties. We may share your information with:

• Service Providers: Trusted third parties who provide services on our behalf, such as website hosting, data analysis, email delivery, and marketing assistance. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

• Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For example, we will retain client project data for the duration of our business relationship and for a reasonable period thereafter to comply with tax and legal obligations.

7. Your Rights Under the PDPA

Under the Malaysian Personal Data Protection Act 2010, you have the right to:

• Access: Request access to the personal data we hold about you.

• Correction: Request correction of any inaccurate or incomplete data we hold about you.

• Withdraw Consent: Withdraw your consent for us to process your data, where consent was the legal basis for processing.

• Limit Processing: Request that we limit the processing of your personal data.

• Inquiry: Make a data protection inquiry or complaint to us.

To exercise any of these rights, please contact us using the details provided in Section 10.

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. However, please note that no electronic transmission or storage method is 100% secure.

9. Cookies Policy

Our Site uses "cookies" and similar technologies to distinguish you from other users, enhance your experience, and analyze Site traffic.

• What are Cookies? A cookie is a small file of letters and numbers that we store on your browser or device.

• Types of Cookies We Use:

  • Essential Cookies: Required for the operation of our Site (e.g., to enable you to navigate the site).

  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how they move around our Site (e.g., using Google Analytics). This helps us improve the way our Site works.

  • Functionality Cookies: Used to recognize you when you return and to personalize our content for you.

• Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this Site may become inaccessible or not function properly.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

SPIKE PRODUCTIONS (M) SDN BHD
E-1, Jalan SS9A/19, Sunway Pj51a, 47300 Petaling Jaya, Selangor
Email: xspike.productions@gmail.com
Phone: 03-6421 9859